At maja solutions our support goes beyond installation. We understand the importance of thorough, yet friendly follow up service. Over a number of years, we have developed an excellent Support system that sees our clients not only through installation, but well into their extended use of Attaché & PowerLink.

We offer a comprehensive support network including on-site, telephone, e-mail and remote assistance. Our consultants are fully experienced in all aspects of Attaché Software, PowerLink Software, and all related programs including Report Development tools and the like.

There are two types of Support Agreements – Prepaid and Casual. Prepaid Clients receive many benefits including:

• Priority response to all support calls
•Unlimited number of support related telephone, e-mail and remote assistance during the life of the agreement
• Subscription to our newsletter which includes information about software enhancements, product reviews etc.
• Reduced prices on training courses and on-site consulting
• Written procedures – supplied free of charge
• Priority Invitations to group demonstrations or seminars for new software releases – free of charge
• Site Assessments/Site Reviews

For those customers who only require occasional support, casual support is provided on a “pay as you go” basis.

Here at maja solutions we pride ourselves on our expert consulting team. We provide Sales, Training, Support and Consulting services in Attaché software. Our consulting is classified into two types. Consulting can be on-site or off-site depending on the requirements:

Standard – includes software upgrades, training, software set-ups and standard trouble shooting.
Advanced – includes all types of Report Designing (Attaché 7, Powerlink, Crystal and Microsoft products), Project Management and ODBC set ups or trouble shooting and importing/exporting.

We provide this service to assist clients with the completion of End of Year processing, from reconciling and printing Employee’s Payment Summaries to rolling over the General Ledger, to archiving and housekeeping. All clients are emailed an End of Year Booking Form (normally in April). Clients who require assistance are asked to complete the form and return it. We then schedule visits accordingly and send out Confirmation of Booking forms which outline the clients scheduled appointment/s.